Description du poste About the Role
Role Purpose
* Role carrying customer facing activities, with an ability to orchestrate channels and
cross-functional resources, engage both F2F and digitally, provide solutions
beyond the product & use analytics to tailor engagement.
* Promotes Novartis portfolio and services by providing the latest, relevant and
authorized data, key messages and disease information to the right customer at
the right time.
* To support HCP decision making and optimize patient outcomes in an ethical way.
* Purpose around improving the patient journey, as well as strong passion to create
value and impact on the ecosystem
* Supports the achievement of Novartis business goals by implementing valuebased
solutions with customers and designated accounts
* Establish Novartis as the preferred partner of choice with customers and
designated accounts
* Support the creation of a customer-centric approach across the Country.
* Responsible for meeting/exceeding customers' expectations, on time response to
customers' requests in coordination and alignment with the OCC Lead and Squad
Lead, as supporting the whole Oncology BU achieve their targets while managing the
dynamic market changes.
Major Accountabilities
* Deliver personalized customer experience via customer-specific omni-channel
interaction aligned to customer type, the Oncology Experience Competitive
Selling Model (OnE), and leveraging new technology for business and customer
needs to execute a touch point plan to move customers along A to B shift
* Carrying customer facing activities primarily focusing on care management
tackling pain-points of the full patient cycle (Awareness, Diagnosis, treatment,
Follow up)
* Sets (Territory /Accounts) business plans, priorities, and performance objectives
for assigned (Territory /Accounts) to be approved by OCC Lead and Squad lead
* Ensures cross-functional understanding of these plans with Squad Lead, SAM,
and Key functions.
* Align / Coordinate with (OCC Lead/Squad Lead) on inland sales forecasts and
collaborate with all team members to increase forecast accuracy by enhancing
commercial execution cycle, with action plan to overcome challenges in the process at
any time.
* Acts as point of integration for specific Novartis brand in specific (Territory
/Accounts)
* Ensures achievement of the (Territory /Accounts) plans and delivery of the
required financial results.
General Information
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* Feedback to the organization as to products, service, solutions that would be beneficial
* Collate insights to be retained and actioned upon.
Additional Specifications
* Builds and sustains long term customer partnerships with certain (Territory /Accounts) that create mutual value
* The role is empowered to pull in expertise and resources locally in alignment with cross-functional team when needed
* Ensuring great experiences whenever stakeholders in the ecosystem engage with Novartis employees
* Performs and reports on competitive intelligence activities
* Runs or works on projects that develop the Novartis Oncology portfolio revenues
* Adverse events must be reported within 24 hours of becoming aware of the event to the drug safety responsible person and send e-mail to Drug\_safety.egypt@novartis.com
* Reporting all quality defects with Novartis marketed product within 24hours of becoming aware of it to the QA responsible person and send e-mail to Complaints.egypt@novartis.com
Key performance indicators:
* MS gain and monitoring VS competition.
Patient recruitment & consumption monitoring as per the agreed territory/account plan.
* Delivery of commercial results for brands including long term partnerships.
* Effective business relationship with HCps/ Accounts to deliver current and future business opportunities in a compliant way
* Key accounts and long-term partners satisfaction level
Role Requirements
Education:
University degree in Science and/or business marketing or Equivalent is preferred
Experience/Professional requirement
*
* Experience with Innovative pharmaceuticals or medical products market
* Successful in-person and virtual customer facing experience in healthcare/pharma sector
* 2–3 years' operational experience in customer-facing roles with some Sales leadership including Key Account Management experience
* Demonstrated operational skills and performance delivery, ideally in leading transformational change
* Establishing and managing strategic partners
* Customer experience management (services & solutions).
Skills:
* Innovative and strategic thinking
* Interpersonal skills / emotional intelligence
* Negotiation / influencing skills
* Risk tolerance and decision making
* Collaborative skills to successfully work in a cross-functional team. 389049BR
Oncology Care Consultant Rabat Nord
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Détails du poste Lieu de travail Casablanca Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié