Description du poste Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
The Client resolution group works with locally deployed Client Services experts to develop and deliver the support model for Visa issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and production support, back office support and customer performance reporting.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
- Bachelors/Master's Degree
- Minimum 3 years' experience in a customer-facing role in software, financial or information services, or payments industry
- Experience within card processing/ card technologies/ implementation project management within payments departments would be beneficial
- Language – proficient in English and French would be bneficial
- Strong communication and business writing skills
- Technical aptitude with the ability to absorb technical information and strive for continuous learning
- Working knowledge of VisaNet Integrated Payment (VIP) and Base II systems, EMV and Visa Integrated Circuit (VIS) technical specifications
- Must be a self-starter with strong organization and resolution management skills
- Customer focus with proven ability to establish productive working relationships with staff and management at all levels
- Proficiency in Microsoft Office, Excel, Tableau
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Détails du poste Lieu de travail Casablanca, Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié