Bilingual customer advisor (english/french) for a well-known and leading international bank

20/03/2024 Moncallcenter.ma
Descriptif du poste

You have a perfect command of the French and English languages?

As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

We are looking for you!!
Do not hesitate to send us your application.

Your mission will consist in :

- Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.
- Translating Customer enquiries to, and from, English to enable our client to assist customers
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.

Profil Recherché

- A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
- A high level of interpersonal communication skills
- Previous experience in Customer Service, preferably in the Financial industry.
- Computer literate: Word-processing, Excel, internet and general systems usage
- Strong interpersonal, communication and customer service skills.
- A customer-oriented attitude (Smile, courtesy, empathy, active listening).

Avantages sociaux et autres

-Permanent contract (CDI) from the first day of the training
-Social security and private health insurance
-transportation in all the shifts
- Language bonus;
- A performance bonus;
- Paid training
- Aid bonus
- Achoura vouchers
- Back to school vouchers
- Social Club

Amplitude horaire

8h00 - 18h00

Salaire Net + primes

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