Agente de serviço ao cliente ( português e inglês )

14/03/2024 Moncallcenter.ma Casablanca
Descriptif du poste

Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.
* Provide front line support to our customers via live chats, phones & emails promptly.
* Answering queries and resolving client issues regarding our products, platforms, and
promotions in accuracy.
* Address customers' feedbacks as well as complaints professionally, responsible for meeting
customers' expectation.
* Liaising with other departments and to keep up with the progress to ensure clients' queries are
solved in timely manner.
* Record and update customer data and other relevant information when necessary.
* Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
* Attend to ad-hoc tasks as assigned by Team Lead.

Profil Recherché

Requirements:
* Diploma or above.
* Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills.
* Proficiency in additional languages such as English will be an added advantage.
* Willing to accept rotational shift work (including weekends if required).
* Proficient in Microsoft Office and basic computer skills.
* Excellent communication and interpersonal skills.
* A logical and analytical approach to problem solving.
* Strong ethics, with ability to manage confidential information.
* Sharp time management skills and strong sense of responsibility towards duty.
Desirable:
* 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
* A genuine interest in working in financial markets and client services.
* Strategic thinker with an analytical mind and strong problem-solving skills.

Avantages sociaux et autres

Discover the numerous advantages we offer:
1. Job security: Permanent contracts for Moroccans and foreigners.
2. Social benefits from day one: CNSS and AMO.
3. Evolving salary: Enjoy an attractive salary with increments every 6 months.
4. Rewards for performance: Motivating bonuses.
5. Constantly challenge yourself: Regular challenges.
6. Paid training: Invest in your development with quality training.
7. Protected health: Mutual insurance that reimburses up to 85%, even for major risks.
8. Two operational sites: Casablanca and Tangier.
10. Choose your pace: Full-time or part-time.
12. Salary advances: Financial ease.
13. Business loan: Access to commission-based loans.
14. Festive atmosphere: Thematic events throughout the year.
15. Exceptional discounts: Agreements with e-commerce sites.
16. Facilitated medical care: Agreements with doctors and laboratories.
17. Fitness and well-being: Weekly sports sessions with a professional coach.
18. Learn new languages: Free access to a language learning platform.
19. Contribute to the community: Opportunity to participate in social actions and volunteering.
20. Regular treats: Distribution of chocolate, fruits, ice cream...
21. Win big: Don't miss our annual raffle.
22. Banking benefits: Agreements with Bank Of Africa for exceptional discounts.
23. Professional evolution: Opportunities to advance your career.
24. Continuous enrichment: Qualifying training throughout the year.
25. Assured dynamism: A young and dynamic work environment.
26. Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.
27. Convenient location: Located in the city center, accessible by public transportation.
28. Free parking: For bicycles and motorcycles.
29. Multilingual management: A diverse leadership team.
30. Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.
31. Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.

Amplitude horaire

8h-18h // 13h-22h

Salaire Net + primes

7000