Call center agent - english speakers only (fes)

28/03/2024 Moncallcenter.ma Fès
Descriptif du poste

- Follow communication “scripts” When handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Profil Recherché

- Previous experience in a customer support role
- Must be a high level English speaker and be able to communicate with native speakers
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

Avantages sociaux et autres

Discussed during the interview

Amplitude horaire

Discussed during the interview

Salaire Net + primes

Discussed during the interview