Our multinational corporation is recruiting ENGLISH speakers customer service representatives for inbound and outbound call handling on behalf of a leading entertainment company in Canada(Canadian Radio).
As part of a young and dynamic team, your responsibilities will include:
* Ensuring efficient management of various customer transactions (inbound/outbound calls)
* Presenting, promoting, and enhancing the brand image, products, and services
* Familiarizing yourself with, mastering, and communicating procedures, specifics related to different product categories, terms of sale, and legal obligations
* Adhering to the company's policies and procedures regarding security and confidentiality
* An excellent command of English
* High level of interpersonal communication skills
* Proficiency in Customer Relationship Management techniques (CRM)
* Strong interpersonal skills, including empathy and understanding of customer needs
* Customer-oriented attitude (smile, courtesy, empathy, active listening)
* Sales-oriented mindset
* Ability to work night shifts
Being part of the Foundever family comes with perks. In addition to the working environment and the career path that lies ahead, we also propose:
* A permanent contract (CDI)
* Social security (CNSS)+ private health insurance
* Transportation provided;
* Certified & Paid Training;
* Language bonus;
* Performance bonus;
* Career advancement program
* 5/7 working schedule”
1 PM __ 2 AM
Salaire Net + primes