TELUS is one of the leading national telecommunications company in Canada, with $9.6 billion of annual wireless subscribers, 3.8 million wireline network access lines and 1.2 million Internet revenue and 12 million customer connections including 6.7 million subscribers and 228,000 TELUS TV customers.
For more than 100 years, TELUS has been delivering innovative telecommunications solutions to Canadians. Its dedication to improving the lives of Canadians has helped TELUS spread its roots from British Columbia and Alberta to become Canada's second largest telecommunications company.
Today, TELUS is unleashing the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, wireless, entertainment and video.
Nature of Business
The TELUS Outbound Consumer Sales Solutions provides extraordinary outbound telemarketing support to Wire line and Wireless TELUS Residential customers. The Sales team sells new telecommunications products and services and upsell the existing services. (LOBs include P2P / DUP, Renewal, Optik, Add a Tablet)
* Agent's Roles and Responsibilities
TELUS Outbound Consumer Sales Solutions performs outbound calling to wire line Residential customers to offer new telecommunications products and services and up-sell the existing ones. The team provides support to customers by recommending the best service fitted to their needs; assist the customers by advising them the best possible solutions to their concerns. Responsible for processing the customers' orders and ensure its completion
* Basic Qualifications
No age requirement
Work experience: 6 months outbound sales experience or 6 month inbound sales experience for Telco.
Educational Background: At least 2nd year in college /College Level (BS Nursing Graduates/undergraduates are acceptable if they meet the criteria on required work experience).
* Functional Skills
Communication Skills
Above Average Communication Skills (at least 85% in COMPASS validation)
Sounds upbeat and highly confident
Good thought articulation.
Good comprehension and active listening skills
* Behavior / Competencies
* Customer Focus
* Interpersonal Skills
* Problem Solving Skills
* Quality Focus
* Ownership
* Motivational Fit
* Job Fit
* Stress Tolerance
* Relevant Experience
Candidate with at least 6 months of Outbound Sales experience or 6 months of Inbound Sales experience for Telco is required.
Experience with sales approaches, practices and policies.
Aptitude for customer service.
Demonstrated competency in determining and analyzing customer needs and recommending solutions in a competitive sales environment.
Ability to meet or exceed sales targets and service level objectives.
Maintain a high degree of accuracy and attention to detail.
Ability to effectively compile information, analyze data and make sound judgments.
Must possess Personal Computer navigational skills.
Ability to effectively handle both favorable and unfavorable customer interactions.
Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment.
Hours of Operation:
Hours during which FLAs will make outbound calls to Clients (as part of the Outbound Services) are as follows:
12:00 to 21:00 – Monday to Friday (local time of call receiving area)
10:00 to 19:00 – Saturday (local time of call receiving area)
Sunday (closed)
The TELUS campaign requires team members to be available to work Monday-Friday, Saturday and/ or Sunday. Weekend shifts are possible, and the expectation should be understood that team members could work any combination of days during the week to meet capacity requirements for the TELUS campaign. On occasion, due to needs of the business, TELUS could ask for split shifts to support operations during the following events:
Black Friday
Cyber Weekend
December Holidays
Other iconic events; Samsung, iPhone launches
* Competitive salaries and bonuses
* Attractive Health Insurance
* Personalized training oriented to developing your customer service skills
* Learning tools that you can have accessible at any time (and just a click away!)
* Career opportunities
* And so much more !!!
Rotatif hours (44h/week)
Salaire Net + primesInteresting package (Fixed salary + attractive bonuses)