TELUS International is a leading digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Are you curious to know more about TELUS International ? https://www.telusinternational.com/fr
Job Description :
Process Champions serve as mentors and facilitators, they provide support, answer questions, coordinate activities, and help customers overcome obstacles that could derail positive momentum if left unattended. It's a critical role where the advisor should define benefit, Retirement Benefits and Pension Benefits.
On a daily basis the process champions will assure Processing and Quality checking, Process reporting and training, Queue Allocation & Management,Update SOPs and other process documents and finally maintain Manual Calculation.
Roles and Responsibilities :
Supporting pension administration teams
Ability to work with multiple parties and stakeholders
Performing complex defined benefit calculations
Supporting implementation of new clients
Supporting plan amendments
Ability to support multiple clients at the same time
Qualification and Skills :
Graduate/Post graduate with a strong background in mathematics or statistics
1-2 years of experience in pension operations
Proficient in plan document interpretation and regulation
Experience of applying plan document concepts into pension calculations
Good communication skills
Proficient with MS Excel
We are looking for talented and passionate people like You! Join our team!
Apply now and be part of the #FeelGoodCompany.
What do we offer ?
Competitive salaries and bonuses
Attractive Health Insurance
Personalized training oriented to developing your customer service skills
Learning tools that you can have accessible at any time (and just a click away!)
Career opportunities
And so much more
Rotatif hours (44h/week)
Interesting package (Fixed salary + attractive bonuses)
Rotatif hours (44h/week)
Salaire Net + primesInteresting package (Fixed salary + attractive bonuses)