Accountabilities
Key activities
Overall goals / Typical measures
Customer
- External
- Internal
§ Develop proposals for performance improvement work based on customers' needs
§ Operate as a lead consultant to manage and deliver customer-focused service offerings
§ Assist the Sales Manager Relationship Sales in the development of customer strategies to secure competitor business in major and key account portfolios.
Country Sales Function
· Perform regular co-visits/calls with members of the sales team to monitor development of skills and to identify further areas for training and development.
· M eet revenue targets
· Meet revenue targets of DHL core products
· I mprov e market penetration
· M eet customer satisfaction targets
· Meet profit target
Stakeholder
- External
- Internal
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§ Develop working relationship
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§ Actively support with Marketing function to implement Global, Regional and Country marketing campaigns and initiatives
§ Work with Marketing function to implement margin improvement projects
§ Provide the data accuracy of customer master file with CMF team
§ Actively collect competitor's pricing, marketing and service intelligence to counter threats
§ Work with Finance function to reduce Days Outstanding for improving corporate cash flow and bad debt
§ Work with Finance function to develop acceptable billing cycles and formats of customers
§ Work with E-Com to install SPS on key customer's sites
§ Conduct customer visits responding to customer complains received by Customer Service function
Country Sales (other than Morocco)
· Support the inquiry from other country for the service, communication, troubleshooting & sales support
· Direct revenue responsibility
· Number of Attendance of DHL sponsored activities
· DHL brand awareness
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Détails du poste Lieu de travail Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié