Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.
* Provide front line support to our customers via live chats, phones & emails promptly.
* Answering queries and resolving client issues regarding our products, platforms, and
promotions in accuracy.
* Address customers' feedbacks as well as complaints professionally, responsible for meeting
customers' expectation.
* Liaising with other departments and to keep up with the progress to ensure clients' queries are
solved in timely manner.
* Record and update customer data and other relevant information when necessary.
* Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
* Attend to ad-hoc tasks as assigned by Team Lead.
Requirements:
* Diploma or above.
* Must be fluent in Spanish in terms of written and verbal communication skills.
* Proficiency in additional languages such as English will be an added advantage.
* Willing to accept rotational shift work (including weekends if required).
* Proficient in Microsoft Office and basic computer skills.
* Excellent communication and interpersonal skills.
* A logical and analytical approach to problem solving.
* Strong ethics, with ability to manage confidential information.
* Sharp time management skills and strong sense of responsibility towards duty.
Desirable:
* 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
* A genuine interest in working in financial markets and client services.
* Strategic thinker with an analytical mind and strong problem-solving skills.
Attractive salary,
Language bonus,
Performance bonus, Open-ended contract,
CNSS from day one,
Paid training,
Private health insurance,
Rotatif 8-18h et 14h-23h
Salaire Net + primes7000