Description du poste - Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
- Identify training needs and propose training plans in correlation with outlet manager in order to maintain professionalism
- Plan and conduct on and off job training regularly in order to achieve service standard and knowledge of staff
- Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
- Monitor sales and cost of outlet and trend of on going promotions
- Contribute new promotional ideas in order to increase Guest covers and revenue
- Analyse and enhance performance across all aspects of the outlet operation
- Monitor duty rota on weekly basis in order to meet operation needs
- Resolve Guests' complaints directly or consults with Outlet Manager to maintain Guest satisfaction
- Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
- Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard
- Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Détails du poste Lieu de travail Marrakech, Maroc Domaine de la société Accueil et Hébergement Type de société Employeur (secteur privé) Fonction Autre Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié