Description du poste - Ensure total customer satisfaction.
- Identify training needs and propose training plans in collaboration with the restaurant manager to maintain professionalism.
- Regularly plan and provide on and off-site training to achieve staff service and knowledge standards.
- Attend daily briefings or meetings or even conduct briefings in the manager's absence and ensure adequate communication with the team to respond to customer requests.
- Monitor the establishment's incomes and costs as well as current promotion trends.
- Contribute to new promotional ideas to increase the number of customers and revenue.
- Analyze and improve the performance of all aspects of establishment operation.
- Monitor work schedule organization on a weekly basis to meet operational needs: scheduling, organization and service follow-up, team schedules, and grooming
- Follow-up from the setup to the end of service, reception, and security teams under the supervision of the restaurant manager.
- Supervise the overall point of sale activity in the absence of the restaurant manager.
- Directly address customer complaints or consult with the restaurant manager to maintain customer satisfaction.
- Train on personal presentation standards and monitor the weekly checklist to maintain a professional appearance.
- Monitor hygiene and cleanliness standards in the establishment and maintenance of all service equipment in accordance with hotel standards.
- Operate in a safe and environmentally respectful manner to protect the health and safety of customers and employees and protect and preserve the environment.
- Comply with hotel environmental, health, and safety policies and procedures.
Détails du poste Lieu de travail Marrakech Maroc Domaine de la société Accueil et Hébergement Type de société Employeur (secteur privé) Fonction Autre Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié