Job Number 23116317 Job Category Sales & Marketing Location The St. Regis La Bahia Blanca Resort Tamuda Bay, 267 Route Fnideq, Fnideq, Morocco, Morocco VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Sales Executive The St. Regis La Bahia Blanca Resort, Tamuda Bay The Hotel The St. Regis La Bahia Blanca Resort, Tamuda Bay is an oasis of refined indulgence nestled along the sparkling Mediterranean coast. The exquisite 5-star resort invites discerning travelers to unwind and recharge in a serene sanctuary just moments away from the vibrant heart of Morocco's Tamuda Bay. Boasting a prime location, the resort offers breathtaking views of the cerulean waters and white sand beach from the comfort of the private balconies, along with personalized St. Regis Butler service available around the clock. Whether seeking a relaxed beach experience or travelling as a family, guests are invited to luxuriate in the indoor and outdoor pools, inviting spa, state-of-the-art fitness center and destination restaurants and lounges. The timeless hotel rooms and suites showcase a perfect blend of Mediterranean-inspired architecture and contemporary interior The position Manages group/catering opportunities, actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. The position reports to the Director of Sales & Marketing. Core Work Activities Understanding Market Opportunities & Driving Revenue: * Responds to incoming group/catering opportunities for the property. * Partners with group/catering counterpart to effectively manage the business opportunity. * Focuses efforts on group/catering accounts with significant potential sales revenue. * Designs, develops and sells creative catered events. * Maximizes revenue by upselling packages and creative food and beverage. * Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. * Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service: * Handles complex business with significant revenue potential as well as significant customer expectations. * Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, etc. * Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. * Provides excellent customer service in order to grow share of the account. * Executes brand's Customer Service Standards and property's Brand Standards. * Executes and supports the business Customer Service Standards and property's Brand Standards. * Participates in and practices daily service basics of the brand. * Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. * Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. * Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships: * Works collaboratively with off-property sales channels (e.g., Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. * Manages and develops relationships with key internal and external stakeholders. * Uses sales resources and administrative/support staff. Additional Responsibilities: * Utilizes intranet for resources and information. * Conducts site inspections. * Creates contracts as required. * Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Candidate Profile Education and Experience * 2 years experience in the sales and marketing, guest services, front desk, or related professional area. And * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Personal Quality Attributes: * Energy, enthusiasm and a “can-do” attitude – essential * Bright spark with initiative * Hardworking, determined and tenacious * Strong project management skills * Results driven * Highly practical with plenty of common sense * People person and team player * High degree of personal loyalty & integrity Your Exquisite journey at The St. Regis La Bahia Blanca Resort Be part of the hotel team and contribute to a bespoke opening through your unparalleled expertise and style. We also offer: · An attractive compensation and benefits package for your flexible work in our hotel. · We truly live our leadership culture and motivate and inspire our team. · Travel worldwide at great employee rates and get pampered · Extensive corporate benefits with lots of discounts for leisure activities as well as traveling · Innovative training concepts that support you on your career path · Advancement opportunities and prospects in an international company · We love to have fun and celebrate, which is why we put a lot of emphasis on our team events If you would like to become part of the team and experience a distinctive hotel opening, Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
Détails du poste Lieu de travail Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Employeur (secteur privé) Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié