You have a perfect command of both French and English languages ?
Are you also comfortable working at night?
As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations .
Your mission will consist in :
- Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations.
- Comply with the group's policy and procedures in terms of security and confidentiality.
- A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken.
- A high level of interpersonal communication skills.
- Mastery of customer relationship management (CRM) techniques.
- Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs.
- A customer-oriented attitude (Smile, courtesy, empathy, active listening).