As a Customer Service Representative and will be responsible for:
* Collecting amounts from current and final accounts as well as various outstanding invoices from company customers;
* Collecting outstanding accounts (regular, final);
* Analysing customer files and negotiate payment arrangements;
* Making the necessary calls, explaining to customers the impact of not paying bills on time;
* Taking calls from customers; refer quickly to their files to view data, and respond appropriately;
* In accordance with procedures, decide/justify service; interruptions or service restorals in order to minimize company losses;
* Performing analyses and take action in accordance with procedures regarding the various collection reports in order to minimize revenue losses;
* Recovering fiber op accounts and provide support to agencies;
* Performing all other related tasks.
* Diploma of collegial studies in administration or equivalent work experience;
* Familiarity with computer software such as Word, Excel and Outlook;
* Strong communication skills;
* High level of professionalism;
* Ability to employ business language in dealing with customers;
* Team spirit;
* Responsible self-starter;
* Bilingualism (English and French).
* Availability to work full time according to the following schedule: