* Provide personalized service and assistance related to the products and services (sales, billing issues, loyalty and claims)
* Analyze the customer's request and offer an appropriate solution;
* Take charge of the customer's requests and maintain a follow-up, if necessary;
* Target business opportunities in order to promote the products and services offered;
* Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.
* Fluently bilingual (English and French) with excellent oral and written communication skills;
* Excellent interpersonal skills : you enjoy interacting with people and listening to find solutions to their requests;
* Ability to multi-task and meet pre-established objectives;
* Excellent organizational skills and sense of priorities;
* Availability to work full time according to the following schedule: