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Description du poste Purpose & Overall Relevance for the Organization:
Contributes to meeting or exceeding store sales and KPI targets by:
- Building an emotional connection with customers and living the Brand Values.
- Serving and selling to customers and conscientiously executing store operations.
Key Responsibilities:
- Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available within the store.
- Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the adidas customer service model.
- Creates an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
- Proactively seeks and incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s).
- Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.
- Complies with store policies and procedures to maintain a safe shopping and working environment.
- Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
- Completes sales transactions quickly and accurately while adhering to cash protection procedures.
- Minimizes loss by actively maintaining sales floor awareness while serving customers.
- Collaborates productively and respectfully with team members to meet or exceed store goals.
- Completes all compulsory training programs and effectively transfers learning into skills on the job.
- Communicates a desire for ongoing learning and welcomes all available opportunities to increase performance.
Key Relationships:
- Customers
- Peers & Supervisor
Requisite Education and Experience / Minimum Qualifications:
- A minimum of 1-2 years of Store Management experience.
- Preferably between 1-2 years working in a sports/fashion customer & commercial-focused retail environment.
- Basic numeracy, literacy, and verbal communication skills.
- Fluency in English and French, while Arabic would be advantageous.