As Team Manager, your main tasks will be to: -Coach and support a team of Customer Advisors in achieving their objectives. -Ensure the application of the various performance indicators required and the overall performance of your team, as well as ...
As a Customer Service Representative and will be responsible for: * Collecting amounts from current and final accounts as well as various outstanding invoices from company customers; * Collecting outstanding accounts (regular, final); * ...
Key Responsibilities / Deliverables : Oversee the day-to-day license management and utilization, recycling, re-assignment and inventory of all software or hardware assets in the organization or for customers. Ensure that all assets ...
We are seeking bilingual customer service agents (with fixed salary, language bonus, and performance bonus included). As a Customer Care Agent, your primary responsibility will be to handle incoming calls and emails with the aim of delivering exceptional ...
SUMMARY OF RESPONSIBILITIES - Ensure that calls are handled professionally. Provide direction and guidance to guarantee the consistent achievement of key performance metrics. Achieve, measure, report, and communicate metric goal attainment ...
As a Team Manager, you role will be to: Ensure that calls are handled professionally. Provide direction and......Secteur d'activité : Banque / Finance - Centre d'appel Fonction : Banque (métiers de la) , Call Centers (métiers de) Expérience requise : De 1 à 3 ans Niveau d'étude demandé : Bac Type de contrat proposé : CDI ...
* Deliver innovative and industry leading insight, along with improvement recommendations for Foundever and our client. * Conduct insight reviews through the application of advanced analytics, using internal and external data sources * ...
After a certifying quality training, your main missions will be: * Increase and maintain Client satisfaction and loyalty. * Answering incoming calls and solving multiple issues * Provide customer guidance and deal with complains. * ...
ABOUT THE ROLE Responsible for setting strategy and executing all Knowledge Management processes, ensuring that the project shall be delivered within the agreed quality, as well as in accordance with deadlines and......Secteur d'activité : Centre d'appel Fonction : Audit / Conseil , Call Centers (métiers de) Expérience requise : De 1 à 3 ans Niveau d'étude demandé : Bac +3 Type de contrat proposé : CDI - Télétravail : Non ...
ABOUT THE ROLE Responsible for following the Knowledge Management strategy and creating content within guidelines and operational standards according to the project needs. CHALLENGES * Make sure all content creation is aligned with the ...