We are seeking a Systems Engineer to join us as a permanent employee. Reporting to the Director of Technical Operations, this is a Toronto-based role working primarily on ongoing operations and support for our worldwide customers. In this role, you will play a critical role in monitoring, patching, and supporting equipment, software, and systems. You will ensure that the systems are functioning in accordance with Process Fusion Inc and Customer requirements and is an accepted industry practice.
You are a System Engineer with a passion for making systems work on complex to simple solutions and applications offered by Process Fusion Inc. You have hands-on experience with operating and support applications or systems in various environments. You have outstanding communication skills to work with customers as well as co-workers, with a logical, structured mindset that demands you approach problems and issues in an organized, well-thought-out manner.
Minimum Requirements:
Successful completion of a post-secondary education with a degree or diploma in an IT related discipline
Excellent oral and written English communication skills (French considered an asset)
Strategic thinker with the motivation to think through complex issues, remove the roadblocks and innovate multiple solutions
Ability to conduct your own research in solving problems
Experience in working in an IT support area.
Experience working with Microsoft Window Server environments, Linux Servers, on premise or cloud-based including the following technologies: Active Directory, DNS, GPO's, Exchange or Office online (O365), MS SQL, MS Azure, VMWare, IIS.
Experience with more than one of the following Document Management technologies: MS SharePoint, Docushare, Laserfiche or OnBase
Experience in working with intelligent capture software considered an asset: Kofax, Abbyy, Readsoft or others.
Experience in working with Networking technology and protocols considered an asset: advanced IP routing, IP telephony, unified communications, virtualization, and storage technologies
Basic to Intermediate PowerShell experience is an asset.
Some development skills in .NET framework considered an asset.
Bilingual (English/French) is an asset.
Soft Skills:
Innovative and out-of-the-box thinking
Excellent networking skills
Works with little supervision
Enjoys technology
to be determined