Description du poste A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.
Four Seas ons Casablanca is looking for a Catering & Conference Services Manager who shares a passion for excellence and who infuses enthusiasm into everything he / she does.
Work on a team built on mutual respect, collaboration, e xcellent service and passion . Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
Basic Purpose
Coordinates all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.
Essential Function Of The Job
- Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
- Create exceptional relationships with clients based on trust and personalized attention.
- Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.
- Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
- Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.
- Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.
- Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee.
- Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.
- Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
- Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
Knowledge And Skills
- Education: Bachelor's Degree
- Experience: 2 to 3 years experience directly related to hotel operations.
- Strong selling and interpersonal skills.
- High level of creativity.
- Attention to detail.
- Ability to handle multiple tasks and make decisions in a fast paced client driven environment.
- Ability to work long and irregular hours, weekends and evenings.
- Able to negotiate, organize, delegate & work under pressure
Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit .
Learn more about what is like to work at Four Seasons – Visit us:
https://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/Fourseasonsjobs
https://twitter.com/FourSeasonsJobs
Détails du poste Lieu de travail Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Employeur (secteur privé) Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié