Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.
Your Role and Responsibilities
A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.
We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a ‘day-in-the life' of this role may include, but not be limited to…
Required Technical and Professional Expertise
A provable track record of being the technical expert (e.g., Engineer or equivalent) in complex, successfully closed Technology sales cycles.
A previous background of hands-on practical application within either Cloud, Data and AI, Automation, Integration or Security to quickly build credible trust with client stakeholders.
Solid experience of using agile best practices to successfully deliver in a way that's both nimble and fast.
Demonstrable success of communication and personal relationship development at all levels – from engineers to CIOs.
Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions.
Preferred Technical and Professional Expertise
Experience working with a broad spectrum of technology solutions – Cloud, Data & AI etc. (training in IBM's products will be provided).
Experience working in sales of software, SaaS / IaaS / PaaS and/or Cloud .