Job Number 23211925 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Rabat Dar Es Salam, KM 9 Avenue Mohammed VI, Rabat, Morocco, Morocco VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management ABOUT THE HOTEL With a planned opening in spring 2024, The Ritz-Carlton Rabat Dar Es Salam will manifest the people and the culture of the city and will become synonymous of luxury service and innovative design with one-of-a-kind food, beverage and entertainment offerings. Built upon a blend of Moroccan and Asian elegance, The Ritz-Carlton Rabat, Dar es Salam offers a tranquil retreat set amid 440 acres of oak forest, landscaped gardens and a manmade lake. The hotel honors its surroundings and heritage with luxury amenities and bespoke services. * 117 luxury rooms and suites blending Art Deco and Moroccan styles * Six restaurants and lounges with garden and fountain views * Spa with eight treatment rooms, two couple's suites and a traditional hammam * More than 25,700 sq. ft. of indoor and outdoor event space * Recreation including indoor and outdoor pools, tennis and a jogging track * Access to the Royal Golf Dar Es Salam and the Royal Equestrian Club ABOUT THE POSITION The ideal candidate for this position has extensive experience in luxury brands in a Director of Food and Beverage position and is fluent in French and English. Ideally you would have prior experience in leading a hotel opening or major renovation/conversion. You will function as the strategic business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering,. You will oversee the development and implementation of departmental strategies and ensures implementation of The Ritz-Carlton service strategy and brand initiatives. Your position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. You will develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment. AND THIS IS WHAT WE HAVE FOR YOU: Attractive remuneration and bonus scheme Excellent career opportunities within the world's largest hotel chain Marriott international Regular training and well-founded further education opportunities Participation in the worldwide ‘Take Care'' program for employees where regular workshops, trainings and meetings on the topics of Physical, Mental and Financial Wellbeing take place Worldwide discounted accommodations in over 8,000 hotels worldwide CANDIDATE PROFILE Education and Experience * High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR * 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. Skills and Knowledge * Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. * Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. * Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. * Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals * Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. * Reviews financial reports and statements to determine how Food and Beverage is performing against budget. * Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. * Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance. * Establishes challenging, realistic and obtainable goals to guide operation and performance. * Strives to improve service performance. Developing and Maintaining Budgets * Develops and manages Food and Beverage budget. * Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. * Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. * Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Serves as a role model to demonstrate appropriate behaviors. * Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. * Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. * Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). * Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. * Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution. * Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. * Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Empowers employees to provide excellent guest service. * Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. * Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). * Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. * Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. * Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. * Brings issues to the attention of Human Resources as necessary. * Ensures employees are treated fairly and equitably. * Coaches team by providing specific feedback to improve performance. Additional Responsibilities * Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. * Order and purchase equipment and supplies. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Détails du poste Lieu de travail Rabat Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Employeur (secteur privé) Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié