Description du poste Job Description
Le Mövenpick Mansour Eddahbi is looking for a Night Manager.
Under the guidance and supervision of the Front Office Director, he/she is responsible for providing an efficient, personalized, courteous and punctual service. He garantuees a smooth service by assisting all the employees during the night shift in the accomplishment of their objectives.
Role Summary:
OPERATIONS :
- Direct and coordinate various services related to night operations as required.
- Ensures prompt, courteous and accurate service to all guests to maximize customer satisfaction to exceed TrustYou targets.
- Assure safety and security of the guests, visitors, employees and protects the property by working closely with hotel's security personnel.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Prepare and send night reports on time HODs and & GM, ensure accurate and detailed Hotel and Residences duty log, as well as any incident that may accrue overnight shift.
- Ensures an effective handover of nights activities to the Front Office Director.
- Ensure working closely with the Night Auditor, changing PMS business date on time, and resolve all pending issues and errors before changing business date.
- Ensure panic report is printed and filed every 2 hours (or at least twice a shift).
- Meet and greet all RIPs & MIPs on the arrival and departure during the night
- Check the no-shows and ensure all no-shows are guaranteed and chargeable.
- Pre-assign rooms for early arrival for the next day, coordinate with Housekeeping to ensure rooms are ready on arrivals.
- Calls Hotel Doctor, Security in case of guest accident and reported according.
- Ensures hotel's employees grooming & appearance standards are met.
- Handles government officials, press, etc. during the night and report it accordingly.
- Familiarity with all Front Desk and Cashiering functions.
ADMINISTRATION :
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Assumes responsibility of Duty Manager when scheduled to do so.
- Assist in Task Force Teams for new openings.
- Coordination and information with the all departments.
- Ensures all staff is thoroughly familiar with the Hotel's emergency procedures and in a state of preparedness for any emergency which may accrue.
Qualifications:
- +5 years working experience in a similar position.
- An operational knowledge and proficiency in Front Office Systems (Opera V22-Micros)
- Must be able to work a flexible schedule inclusive of nights, weekends & holidays.
- Knowledge and understanding of general building codes & fire safety.
- Strong organizational skills, time management skills, and exceptional attention to detail
- Excellent written and verbal communication skills.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Détails du poste Lieu de travail Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié