Terminal IT/OT Support is responsible for providing end-user support and day-to-day support and maintenance of terminal's IT/OT infrastructure and assets where it requires hands-on activities, ensuring optimal delivery of technology services for the business within the agreed service level.
Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones
Provide support, conduct maintenance, resolve incidents and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.
Provide support, conduct maintenance, resolve incident and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs
Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management
Install and replace end user and IT/OT infrastructure hardware devices
Resolve incidents within agreed service levels
Participate in regional CAB