HiFive Group is one of the leading English-speaking BPO providers in Morocco, committed to excellence and providing high-quality service. We offer competitive, reliable, and productive staffing solutions to modern businesses to help them overcome challenges. Our highly trained teams excel in all aspects of their job, and we source ambitious and motivated graduates for your roles. Join us and see the difference our expertise and dedication can make for your business.
This is a full-time, on-site role located in Tangier . As a Call Center Verification Advisor - Charity, you will be responsible for handling outbound verification calls to customers for charity related inquiries. You will be responsible for providing exceptional customer service and ensuring customer is fully aware of the service they are signing up and paying for. You will also need to update customer information and maintain accurate records of customer interaction.
Must be willing and able to work Saturday
Minimum of high school diploma or equivalent
Fluency in English language
Strong verbal communication skills
Good listening and problem-solving skills
Excellent time management and organizational skills
Ability to work under pressure and in a fast-paced environment
Good level of computer skills with proficiency in Microsoft Office
Prior experience in a similar role is a plus