Provide support and clerical expertise to Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner:
- Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Hotel Manager and answer telephones according to Four Seasons standards .
- Prepare written correspondence on behalf of General Manager and Hotel manager for approval.
- Compile monthly guest comment analysis and ensure proper distribution of results.
- Handle travel arrangements and reservations for managers and VIP guests.
- Assist with Glitch follow up to guests on behalf of Executive Office.
- Work harmoniously and professionally with co-workers