Ensure customer satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA....Listen to any customer complaints and if possible resolve them effectively and otherwise refer to the manager in charge. The Order Taker should have: Ability to handle telephone calls and speak in an articulate manner ...
Description du poste Lufthansa Group Duty Manager The Duty Manager is responsible for the safe, punctual and customer orientated planning at the station and assures fast recovery after irregularities....The Duty Manager creates a welcoming atmosphere and personal touch at all points of customer contact ...