Description du poste Front Desk Team Leader
Job Description
· Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
· Maintain effective communication with all related departments to ensure smooth service delivery
· Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
· Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
· Maintain an up to date knowledge of Hotel and local services and supply information and respond to guest queries
· Deal swiftly, efficiently and sensitively to Guest complaints and follows through
· Maintain awareness of guest profiles
· Ensure that the Guest receive the accommodation he/she is expecting
· Check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct
· Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
· Comply with the hotel environmental, health and safety policies and procedures
Skills
You should ideally have a degree in hospitality with previous experiences in the Front Office
Department within a hotel. Excellent written and spoken English communication skills and knowledge
in an additional language, along with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.
The ideal candidate will be customer driven and an extremely proactive and ‘switched on' personality
with an outgoing, charismatic and approachable character. You will work well under pressure in a fast
paced environment and be a great team player, who thrives in working with a multi-cultural team and
guests alike, while possessing following additional competencies:
Understanding Hotel Operations Effective Communication
Planning for Business Supervising People
Understanding Differences Supervising Operations
Teamwork Adaptability
Customer Focus Drive for Results
Job Location Marrakech, Morocco Residence Location Morocco
Détails du poste Lieu de travail Marrakech Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié