Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation:
Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
Monitor Front Desk reservations made night prior, address any reoccurring issues .