Guest experience agent / reservation

26/05/2023 Bayt.com
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Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.


- Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms .


- Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests .


- Handle guest complaints in accordance with Four Seasons policy.


- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.