Information technology assistant-uneca sb3 (service contract)

24/10/2023 Bayt.com Rabat
Description du poste Background
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Under the guidance of the Director Sub-Regional Office for North Africa and the supervision of the Knowledge and Management Officer with a dotted-line reporting to ICTSS in ECA HQ, the Information Technology Assistant provides a full range of technical assistance in the area of system administration and support to ensure the design, development maintenance and smooth functioning of the desktops, telecommunication and information systems at North Africa Sub-Regional Office. The Information Technology Assistant promotes results-oriented approach, focusing on achieving high quality assistance to all clients (internal and external).


The Information Technology Assistant works in close collaboration with all staff at the Sub-Regional Office and within UNECA to exchange information and experience and ensure consistent service delivery.



Duties and Responsibilities
  1. Maintains the Sub-Regional Office's global network and telecommunication systems in good working conditions in close collaboration with the Information Technology and Umoja Support Section at ECA Headquarters;
  2. Contributes to regular maintenance of the Sub-Regional Office's ICT systems (LAN, PABX, messaging, video-conferencing, hardware, software, etc), and ensure the stability of their connectivity;
  3. Assists staff in the day-to-day utilization of computing tools such as routine installation, configuration and testing;
  4. Ensure the IT equipment inventory in coordination with the administration in line with property management rules;
  5. Acts as the Conference and Production Management System (DCPMS) focal for the office;
  6. Provides technical support, guidance and training to all staff including new arrivals;
  7. Oversees the existing databases and applications; designs, develops and augments new databases and produces a series of standard links for in-house and external users;
  8. Ensures the upgrading or improvement of the existing user systems including the public websites of the Sub-Regional Office; designs and develops dynamic web applications; 
  9. Contributes to establish a database management system; streamline the Knowledge Management foundation at the Sub-Regional Office and oversees its regular updating as necessary;
  10. Participates in technology initiatives aimed at developing new and advanced information management systems, including research and dissemination;
  11. Participates in the installation and testing of computing software and hardware; assists in the maintenance and management of ICT-related resources, equipment and software; and performs other IT related duties as required. 

Impact of the results 


The key results have an impact on the efficiency of the Office work and the daily running of its operations. Smooth functioning of all applications and IT systems.  Ensures good communication with UNECA HQ, other sub-regional offices and external client.


Competencies: 


Core
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies 


Thematic Area Name Definition
Business Management Customer Satisfaction/Client Management

Ability to respond timely and appropriately with a sense of urgency, provide


consistent solutions, and deliver timely and quality results and/or solutions to fulfil and 


understand the real customers' needs. Provide inputs to the development of customer service 


strategy. Look for ways to add value beyond clients' immediate


requests. Ability to anticipate client's upcoming needs and concerns.



Digital & Innovation  Data privacy and digital ethics  Knowledge of ethical usage of digital technology (e.g. AI, robotics, automation) and data. Ability to assess ethical implications when using, combining or sharing data, when building or implementing AI systems, and when advising on robotisation and automation etc. Ability to design privacy protocols to ensure data is protected and used for legitimate purposes without unnecessary privacy risks.
Digital & Innovation  Programming, Web and App Development  Ability to build websites, platforms and apps that are effective and intuitive to use.
Information Management & Technology  IT Continuity and Disaster Recovery  Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.
Information Management & Technology  IT Customer Support  Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
Information Management & Technology  Network, Communication and Infrastructure Management  Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. 
Information Management & Technology  IT Service Delivery & Operations  Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable.

Required Skills and Experience


Min. Education requirements 
  • Higher technician's certificate (Baccalaureat +2) or equivalent is required. Additional studies in the area of advanced programming languages, such as C, C++, XML, ASP. NET Java, etc.; database design and management tools (SQL, MySQL, Oracle); and graphics software design and troubleshooting tools is highly desirable. A Cisco certification in network administration is high desirable.

Min. years of relevant work experience
  • A minimum of five (5) years of experience in information technology or related fields, particularly information systems management, web and database design and LAN is required. Knowledge of computing technology such as Windows Server, Novell, LINUX, MS Office, CSS, PHP, SSH, and Lotus Domino is desirable. Knowledge of Microsoft Office 365 is desirable. Experience or knowledge of ITIL service management framework is an advantage.

Required Language(s) 
  • English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written French is required. Knowledge of another official United Nations language, particularly Arabic & English, is an advantage.


Important information for US Permanent Residents ('Green Card' holders) 



Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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Détails du poste Lieu de travail Rabat, Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié