to the helpdesk team leader, your main tasks will include * Receiving and managing user requests * Monitoring and handling technical incidents * Complete incident diagnosis for an intervention * Incidents input * Handling recurring incidents * Quality of the IT ...
helpdesk team leader, your main tasks will be to - Receive and manage user requests - Follow-up and processing of technical incidents - Complete diagnosis of the incident with a view to intervention - Incident logging - Handling recurring incidents - Quality of IT ...