Description du poste Pipeline Gurus is looking for a full-time, dedicated Junior Customer Success manager to handle the onboarding and engagement process of potential and existing clients. This job requires fluency in the software system, ChurnZero and a comprehensive understanding of application software. Successful candidates will display a minimum of two years' experience working with customer relations within IT as well as thorough experience within the Logistics Industry . Candidates must be computer savvy and adapt to a fast paced learning environment. Ideal candidates should also be able and prepared to take responsibility for ensuring the success of client relations. Proactivity is a key element of this position while simultaneously being comfortable working independently. This position will begin immediately upon hiring followed by succinct training. We are looking for an individual who is committed to working hard and open to learning in an energetic professional environment.
ESSENTIAL JOB DUTIES
- Client/Customer support
- Customer trial onboarding
- Account Activation
- Ticketing Client Support
- Support with hardware and software issues
- Manage and sustains training and education for users
- Help uncover use cases and introduce new valuable features as drivers of engagement on the platform
- Contract renewal
WE ARE LOOKING FOR THE FOLLOWING:
- Developing awesome relationships with key clients, helping them get the most out of our solutions.
- Making sure our clients love our solution by ensuring smooth onboarding and renewals.
- Working closely with clients to make sure our solutions fit their unique needs.
- Collaborating with sales and project teams to create growth opportunities.
- Becoming the voice of our customers, making sure their feedback shapes our products.
- Organizing events to share knowledge and build strong connections
Détails du poste Lieu de travail Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié