Foundever is recruiting! english speaking customer advisors for a medical project ( night shift )

14/06/2023 Moncallcenter.ma Rabat
Descriptif du poste

We are looking for English-speaking customer service agents (Fixed salary + Language bonus + Performance bonus)

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:
- Responding to a wide variety of customer cases via phone and email
- Listening carefully to customer requests and demonstrating understanding
- Opting for the best route (appeal process) to handle the customer case
- Remain professional and calm in all situations
- Record and document customer cases in the appropriate tool
- Demonstrate an attitude that reflects the best possible image of the company

Profil Recherché

- Very good time flexibility to work 44 hours per week on a rotating basis;
- Have at least a baccalaureate
- Have an excellent command of business English (level C1 written and spoken)
- Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
- Recognizes the field and values of meditation and its real benefits

Avantages sociaux et autres

In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Sitel offers:
- Certification Training;
- A de-capped sales bonus;
- Language bonus;
- A performance bonus;
- An evolving salary;
- A welcome bonus;
- Subscription to the CNSS;
- A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility

In order to complete your application and pass your access test, please copy the following link on a web page and follow the instructions that will appear on your screen:

https://my.harver.com/app/landing/60832b38c01d360011e4882d/login?utm_source=Jobs_Sitel&utm_campaign=Web

Amplitude horaire

24h/24h

Salaire Net + primes

à négocier