Bilingual customer service representative - fes

28/11/2023 Moncallcenter.ma Fès
Descriptif du poste

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skills development and gives creative and ambitious people in the high-tech field the opportunity to achieve their professional goals.


Proud of our status as the exclusive Moroccan subsidiary of Canada's incumbent telecom operator, we have been steadily expanding our teams since 2021, with more than 1100 employees mainly based in Fez. We have just expanded our activities in the northern part of the kingdom by inaugurating a new site in Rabat to pursue our growth there, with the aim of more than doubling our workforce by 2024.


At Cnexia, we do more than just support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continually create original multiplatform media content. As a result, every day we revolutionize the way Canadians communicate via the web and interact via mobile applications, giving them an enhanced experience.


If you're up for the challenge, we invite you to join a community that values bold ideas and gives you multiple opportunities for career fulfillment in a world-class, multi-cultural environment!


As a Bilingual Advisor, you will be responsible for :

- Analyze customer needs, propose new products, develop effective sales pitches).

- Excellent interpersonal skills and the ability to listen to customers and respond appropriately to their needs;

- be able to develop the right arguments to convince prospects.

- Manage your customer portfolio (canvassing, prospecting, monitoring, benchmarking, etc.).

- Follow up on sales and ensure that they run smoothly;

- Apply defined processes and master the use of tools.

- Contribute to the smooth running of the department.

- Ensure qualitative and quantitative targets are met.

Profil Recherché

* A minimum level of college degree (bac+2) in communication, salesforce, Literature or computer science.

* A former experience in a customer service in the call center's field would be a significant plus.

* A good flexibility to work variable schedules, 44 hours per week.

* Fluenty in both English and French.

* Being familiar with computer handling as a main work tool.

* Analytical and multi-tasking capability.

- Good interpersonal skills with a spirit of challenge.

- Great elocution, availability, courtesy and perseverance.

Avantages sociaux et autres

* An hourly rate paid training from the first month.

* A long time undetermined contract.

* Social security.

* A very enticing attendance bonus.

* A Roofless performance bonus system.

* Private free health care with a very competitive rate.

* Free door to door transportation for shift ends.

* Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).

Amplitude horaire

24h/24

Salaire Net + primes

A discuter