For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem....Join us as a Senior Technician on our Product Services team in Casablanca, Morocco to do the best work of your career and make a profound social impact ...
This role involves advanced troubleshooting, incident escalation/resolution management and expertise in a range of IT systems and applications....Key Responsibilities Advanced Terminal Technical Support : Provide Level 2 technical support for a wide range of IT issues, including hardware, software, and network-related problems ...
The IT L1 Support Technician also contributes to maintaining an efficient and productive IT environment Key Responsibilities Frontline Terminal Support : Respond to user-reported IT issues through various channels (ServiceNow ticketing system, phone, email, chat ...