Description du poste Location
Flexible
About the Role
As an Operations Associate, you will play a pivotal role in driving operational excellence, enhancing our product offerings, and fostering exceptional customer service. You will directly contribute to our growth and success in creating a greener world.
Key Responsibilities
Build and execute best in class quality inspection operations: be on the frontline of what makes a marketplace tick. Coordinate quality assurance with our suppliers, buyers and third party service providers.
Collaborate with product teams to optimise operations: Work closely with our product teams to identify areas for automation. You will analyse existing processes, identify bottlenecks, and propose innovative solutions to optimise efficiency and productivity, whilst fostering a culture of continuous feedback
Become the go to person for quality compliance: Work with industry experts to understand and compile requirements to ensure our marketplace transactions are compliant; especially when expanding into new markets around the world. Build top-tier customer service and make our quality control programme a key differentiator: Create and maintain a best-in-class customer service experience. You will develop strategies to address customer inquiries, resolve issues promptly, and continuously improve customer satisfaction.
Nurture key stakeholder relationships: Develop strong relationships with our customers, suppliers and third party service providers. You will act as a trusted point of contact, actively engaging with our clients to understand their needs, address concerns, and provide personalised solutions. Your ability to build and maintain positive relationships will be critical in fostering long-term partnerships
Requirements
This role is perfect for someone who has an interest in Operations, and wants to join an early stage start-up
Must be data driven
Strong attention to detail, and eye for errors and omissions
Proactive, able to use their own initiative to drive projects and process improvements
* Passion for sustainability and environmental conservation
Détails du poste Lieu de travail Safi, Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié