About Us
G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can't wait for you to join us.
RESPONSIBILITIES
Communicate any significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip.
Monitor department email accounts as requested, actioning emails according to priority.
Action technical questions from GCO's (Inside Sales department) concerning trips.
Support the Reservations department with any aspects of a trip's required reservations, modifications and cancellations in a timely and efficient manner.
Handle the region's finances including investigate and solve issues of incorrect invoices in a timely, and efficient manner
Identify problems in operations process and resolve them in a quickly and timely manner.
Handle non-critical and critical incidents and assist CEOs and/or travellers in a professional, empathetic and efficient manner
Accurate validation of trip budgets.
Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.
Evaluate current operational performance and provide a strategic plan for improvements.
Assist the Regional Operations Manager in day-to-day coordination, and management of business operational activities.
Liaise with our supplier, build and maintain an efficient and strong work relationship
Other duties as assigned by the Regional Operations Manager.
Help create customized trips upon request
Develop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays/sick cover.
Help prepare for and assist with the CEO recruitment, training, and provide the CEOs with the needed support
Carry the Operations Emergency Phone on a rotational basis
REQUIREMENTS
At least 1 year in the Tourism industry
Superior attention to detail and accuracy
Positive attitude and the desire to be part of a close-knit and effective team
Exceptional English written and oral communication
Advanced organisational, time management and problem solving skills
Intermediate knowledge of Excel and general computer skills
Ability to adapt to an environment that is subject to constant change
Solid knowledge of the Travel industry and geography of the region
An understanding and commitment to customer service
Any knowledge of French, Spanish, Portuguese, and/or Italian is considered an advantage.
Any experience as a tour leader is considered an advantage.
Self-starter able to work remotely.
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.