Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings ...
* Provides excellent customer service in order to grow share of the account. * Executes brand's Customer Service Standards and property's Brand Standards. * Executes and supports the business Customer Service Standards and property's Brand Standards. * Participates ...
This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests. * Manages VIP guests....Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. * Manages VIP guests' schedules as appropriate to support potential needs. * Manages ...