Description du poste Part Time Customer Support Representative
Remote Morocco Operations Part time
Description
LawnStarter is the leading on-demand platform for lawn care and landscaping services in the US, and our vision is to be the one-stop shop for all outdoor home services. Over the past 8 years, we've grown to 120 metro areas, raised $30 million in funding, and acquired our biggest competitor, solidifying our leadership in the space.
Responsibilities:
Rotation between inbound and call back queue calls, chat, email support. In this Part-Time position, you will be taking over 200 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution. You should have an understanding of how to connect with an individual and be skilled at problem-solving, building rapport, and offering empathy.
What we are looking for:
Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations. Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources. Active listener who can interpret a problem, determine an approach to solve, and main call control. Ability to adhere to a schedule Adaptable to change High productivity at defined proficiency levels Willingness to receive and act on feedback from the leadership team Works with integrity and collaborates with team.
Working Hours and Shift Options:
We offer a few different shift options for you to choose which one fits best for the
Part-Time position . This position will be
10-20 hours per week with the following shift options available:
+ Monday through Friday: 8a - 11a CST
+ Monday through Friday: 5p - 7p CST
Requirements
High school graduate required, some college preferred. Experience of at least 2 years in a customer contact center environment, supporting United States customers. Knowledge of ZenDesk a plus. Prior experience using CRM and VoIP software is a plus, knowledge of Google Suite is preferred. Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system. Consistent and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work Back up power and internet supplies to ensure you are able to complete your full shift
Benefits
+ Work from the comfort of your own home.
+ $6-$9/hr USD based on experience
Détails du poste Lieu de travail Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié