Bilingual customer advisor (english and french) for one of the largest logistics companies

25/03/2024 Moncallcenter.ma
Descriptif du poste

You have a perfect command of the French and English languages?
Are you also comfortable working at night?

As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

We are looking for you!!
Do not hesitate to send us your application.

Your mission will consist in :

- Ensure a good management of the various customer transactions
- Embody, promote and enhance the image, products and services of the brand.
- Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
- Comply with the group's policy and procedures in terms of security and confidentialit

Profil Recherché

- A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
- A high level of interpersonal communication skills
- Mastery of customer relationship management (CRM) techniques
- Good interpersonal skills
- Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
- A customer-oriented attitude (Smile, courtesy, empathy, active listening).

Avantages sociaux et autres

-Permanent contract (CDI) from the first day of the training
-Social security and private health insurance
-transportation in all the shifts
- Language bonus;
- A performance bonus;
- Paid training
- Aid bonus
- Achoura vouchers
- Back to school vouchers
- Social Club

Amplitude horaire

8h00 - 18h00

Salaire Net + primes

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