After a certifying quality training, your main missions will be: * Increase and maintain Client satisfaction and loyalty. * Answering incoming calls and solving multiple issues * Provide customer guidance and deal with complains. * ...
Claims processing and alerts Analyze customer claims & alerts Communicate the claims report according to the deadlines and the type of report required. Ensure the monitoring and control of the effectiveness of actions. Treat the ...
Collaborate with the upper management team to set quality benchmarks, Create standards in accordance with industry standards and customer expectations, Identify quality control processes to ensure criteria are met at all times, Execute tests ...