Descriptif du poste HiFive Group is one of the leading English-speaking BPO providers in Morocco, committed to excellence and providing high-quality service....We have amazing prospects for all agents including career development and opportunities for promotion to senior roles including management ...
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Implementation, maintenance, support and development of a quality management system throughout the organization that guarantees compliance with international standards Ensuring and maintaining a quality ...
Do you think you can : - Handle and manage requests for information and inquiries. - Deal with your contacts' objections by proposing solutions adapted to their expectations within a reasonable timeframe....Rest assured, team spirit is our main quality, so you'll be trained and supported by our talented trainers and team leaders to accomplish your mission. Profil Recherché - Are you customer-oriented? ...
Data Statistics: Establish CTQ (Critical to Quality) for finished products according to base, workshop, and model, and manage batches of finished products according to the date of receipt and product serial number. Collect all testing data of ...
Als Quality Officer ben je verantwoordelijk voor het bewaken en evalueren van de kwaliteit van de telefonische interacties tussen onze agenten en onze klanten....waardevolle inzichten te genereren en klanttrends te voorspellen. ● Volg de belangrijkste kwaliteitsborgingsindicatoren voor verbeteringsstrategieën. ● Toezicht van KPI's, volgen van kwaliteitsstatistieken en regelmatig verstrekken van analyserapporten aan het management ...
Daily Activities: Provide hardware/software/network problem diagnosis/resolution via telephone for end users customers Route problems to internal support group Coordinate and manage relationships with vendors and work closely with support staff to obtain technical ...
Communication of any changes that may impact Novartis in a timely manner to the manager* New Product Registrations – With supervision, evaluate, and prepare drug registration applications in a timely manner and follow through the application during the evaluation ...
Vous intégrerez la cellule Data Management Office (DMO) qui a pour objectif de tenir le rôle d'expert capable de dégager une vision globale de la « problématique donnée » au sein des activités de marché, à la fois sur des aspects métiers et de conformité ...
We are hiring a Quality Engineer to join our team, Missions: Build tight relationship with customer contacts. Manage Quality Figures: Scorecards, PPM, Written concern by dealing with Customer contacts....Ensure Proactive communication channeling between Customer and plant interlocutor; Lead problem solving for customer claims related to product Quality; Manage resident available for dedicated customer: communication, analysis finding, improvement to be implemented ...