A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.
Four Seas ons Casablanca is looking for a Front Desk Supervisor who shares a passion for excellence and who infuses enthusiasm into everything he / she does.
Work on a team built on mutual respect, collaboration, e xcellent service and passion . Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
The Front Desk Supervisor oversees Front Desk, Concierge, and PBX employees and will also perform their duties when necessary. As such, it is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
One must also respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
This position acts as the manager on duty in the hotel when senior management is not available.
PRIMARY F UNCTIONS:
This list is not all –inclusive and should only be used as an overview of all actual responsibility.
Oversee the smooth overall operation of the Front Desk & Concierge and Pbx team . This positi on is responsible for training and managing shift operations.
Supervise and train front desk staff, including providing ongoing coaching and feedback.
Assists the Front Desk & Concierge team in their functions . Perform Receptionist/Concierge tasks.
This position is also responsible for resolving customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Covering the night manager Day offs and vacation s
Ensure a high level of customer service is maintained at the front desk.
Covering PM shift in the absence of AFOM
Conducting s tandard testing for the front desk, concierg e and PBX ,
Assign the next day arrival and Update Golden,
Manage the Queue Rooms and follow up with the HK
Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guest arrivals.
Follow up on Open Folios,
Monitor and maintain accurate guest accounts, including billing and invoicing.
Liaise with other departments to facilitate effective communication and collaboration.
Conduct regular training sessions for front desk staff on customer service, procedures, and systems.
Supervise the handling of cash, credit cards, and other forms of payment.
Reconcile daily financial transactions and prepare reports for management.
Q UALIFICATIONS & E XPERIENCE
Two (2) years of experience within Rooms Division, preferably within a luxury hotel
Must have excellent customer service and guest contact skills.
Candidates must have a degree in hospitality, or similar.
Strong communication skills - both written and oral - are required in English, French and /or Arabic . Additional language preferred.
You must possess the ability to cope with stress and to work in a high volume operation.
You must also be able to multi-task and complete tasks by established deadlines.
You must be able to work a flexible schedule (Must be able to work overnight shifts , holidays, and weekends)
Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit .
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