Hr officer i

06/06/2023 Bayt.com Tanger
Description du poste

Drive Your Career


Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation


A great new opportunity has opened up to join our HR Global Business Service as Generalist.


As HR GBS Generalist, you will act as the first point of contact for Employees and Managers with HR policy and process inquiries that could not be resolved via Employee/Manager self-service.


In addition, you will identify appropriate actions in response to inquiries by answering employees' inquiries, educating associates about the knowledge management system, or routing them to the appropriate individual while tracking all customer contact in the service management database.


You will have the chance to support HR GBS teams on all processes: recruitment, Data Management, Total Rewards, and Time & Attendance.  


Additional duties will include (but may not be limited to) :


Service Delivery & Customer Service Excellence


  • Responds to, documents, resolves, and escalates general HR issues and inquiries as needed; record and track all customer calls in the internal Case Management System and ensure resolution
  • Works within established policies, procedures, and performance criteria to provide resolution to inquiries in a timely, courteous, and professional manner
  • Determines when to transfer/escalate an employee's call and/or case ticket (via the internal case management system) to another team member, Tier 2 or HRBP/ CoI
  • Achieves performance measures and adheres to established customer service standards and Service Level Agreements (SLAs)
  • Manages cases (e.g., open, tracking, closeout, follow up) and maintains general HR portal content (e.g., HR policies, FAQs, process training material)  

Recruiting & Staffing General Inquiry Support


  • Opens requisitions and validates requisition information and required documentation provided
  • Coordinates interview logistics and travel arrangements (for candidates that require travel)
  • Main point of contact for new hires regarding the new hire administrative process

Employee Data Management & Reporting General Inquiry Support


  • Maintains and supports basic employee data transactions (including employee access
  • Maintains and updates standard report library
  • Performs data entry into appropriate systems
  • Verifies, approve, and process requests for HR system access and changes

Total Rewards General Inquiry Support


  • Responds to questions on total rewards / compensation plan and policy & 3rd party contacts

Time & Attendance General Inquiry Support


  • Intakes and resolves basic inquiries around time & attendance tracking/ balances, system transactions outages and planned maintenance, etc.
  • Verifies and audits employee data, and resolves any discrepancies (Employee Profiles)  

Continuous Improvement & Career Development


  • Identifies opportunities for process improvement and makes recommendations to improve the cost, quality, and timeliness of service delivery
  • Champions and facilitates change to ensure long-term sustainability; adapts successfully to changing needs while maintaining positive relationships with stakeholder

To be successful in this role:


  • Minimum of 1 year experience in HR
  • Service or Call Center experience preferred
  • Knowledge of customer service principles and practices
  • Previous Experience with SAP
  • Ability to handle confidential / sensitive data with discretion
  • Maintains composure with professional etiquette in supporting and resolving customer challenges
  • Practices attentive listening; communicates clearly; demonstrates patience
  • Committed to continuous improvement and attention to detail
  • Learns quickly
  • Fluent in French & English

Work location:


  • Tangier

Contract :


  • Short-term contract ( 1 year )

** Please send your resumes in English


#LI-KE2


Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.


Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.


Détails du poste Lieu de travail Tanger, Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié