Description du poste Do you have a
Chat/Messaging - Customer Support background?
Do you enjoy working remotely and flexible schedules?
Apply for this opportunity today!
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.
As a member of this team, you will respond to customer inquiries via inbound messages in
French. Commitment: 25 hours per week (8 hours required over
Saturday and/or Sunday )
90 days
Qualified applicants will need to have a language assessment in French and English, to ensure adequate proficiency. Orientation specifics (all times Pacific): Begins: 01/22/2024
Training: 3 days, 4 AM - 1 PM
Nesting: 15 days, 4 AM - 1 PM
Production: Daily, 9 AM - 10 PM. At least 8 hours required over
Saturday and/or Sunday What We Are Looking For:
- Experience with simultaneously handling 3-5+ incoming messages
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
- Professional/business level proficiency in French and English
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
Why should you apply?
- You'll have the potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- You'll have access to ‘Hot Gigs' postings exclusive to the Mod Network.
- We offer flexible self-scheduling.
- You'll work from home.
- We offer a competitive hourly rate and we'll discuss this more in your first interview.
- You'll be paid for all orientation.
Détails du poste Lieu de travail Maroc Domaine de la société Autres Services de Soutien aux Entreprises Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié