Assume responsibility in collaboration with Reservations Manager of Reservations Department policies, procedures and manage the daily operation.
Review task processes and staff productivity in ensuring that work standards are consistently met.
Ensure all guest reservations and requests are handled in an accurate and efficient manner and that all correspondence is promptly handled in a timely manner.
Take charge of guest complaints/disputes on a daily basis ensuring guest satisfaction.
Review/analyze call volume report and abandonment rate; Take action as appropriate.
Supervise checking of arrival and ensure that reservations are correct and handled proficiently
Monitor inventory control and selling strategies as instructed
Oversee all arrivals during tight periods to minimize unexpected "wash" or attrition
Assist Reservations team whenever necessary in performing all job functions to the standards.