Description du poste Reservations Supervisor
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Marrakech, Morocco Reservations 2217 Amanjena
Job Description
AMAN At Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests' perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life' – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
LOCATION
This position is located at our corporate office / property XXXXX, in (Place) , (Country).
POSITION OVERVIEW
AMAN
At Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests' perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life' – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.
LOCATION
This position is located at our Central Reservations Office in Colombo, Sri Lanka.
THE POSITION
Handle reservation enquiries received by any available medium Provide reservations and concierge services over phone and email to Aman portfolio of resorts Prepare statistical reports using system resources such as Opera, Salesforce and call management systems
RESPONSIBILITIES
Close sales, upsell & cross sell to the best available resources and ability Achieve sales and reservations targets allocated, both room nights and revenue Assist your fellow team members achieve targets and maintain quality of service as one team Ensure any and all enquiries received by ACR are looked after as per the guidelines set by the company Ensure that the reservations systems and the data entered into the systems are accurate and are aligned with the SOPs in place Work together with the fellow team members of ACR and Resorts to ensure highest possible reservation services to all Aman guests and Trade partners etc Ensure that SOPs are followed and kept refreshed at all times Quality of service, conversion and accurate data entry on all systems is considered as key in this job role Prepare weekly and monthly conversion, occupancy and availability reports. Assist preparing production / occupancy. revenue reports on demand if requested by management
QUALIFICATIONS
Previous work experience ideal* Fluent English
Détails du poste Lieu de travail Marrakech Maroc Domaine de la société Consultation en Gestion Type de société Non spécifié Type demploi Non spécifié Salaire mensuel Non spécifié Nombre de postes à pourvoir Non spécifié