H&m retail sales advisor - Tanger

H&m retail sales advisor

15/01/2020 Tanger Glassdoor.com


H&M Retail Sales Advisor

Part time
Tanger Outlets at Charleston, South Carolina
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This is H&M. Together we make it possible.

The word ?Advisor? is pretty deliberate... Plenty of places focus on
selling clothes, but helping people understand their personal style is what
sets H&M apart. In the fast-paced and exciting world of retail, our Sales
Advisors are there to ensure that our customers enjoy a fantastic shopping
experience. That might be something as big as providing them style advice, or
small as making them feel more comfortable by showing them the fitting rooms.
Whatever the task, it's all about providing best in class customer service to
some of the best dressed shoppers out there.
Title: Sales Advisor - Tanger Outlets, Charleston, SC

Function: Sales

Department: Store

Reports to: Department Manager, dotted line to Department Supervisor

Direct Reports: None
Overall Job Function: Optimizes the store´s selling by providing
the customers with a pleasant shopping experience, including customers with
garment options and direct service.

Job Responsibility including but not limited to:

Customer Service

Provide excellent direct and indirect customer service according
to H&M standards and meet the 5 basic demands on the selling floor, in the
fitting room and at the cash point
Answer phones courteously and promptly

Job Knowledge

Actively work with garments, including processing, stocking,
replenishing, folding, hanging, displaying and merchandising per H&M
guidelines, to maximize selling opportunities
Ring on the register, report and handle all required
transactions, issue receipts and pack merchandise
Unload delivery truck, receive, open and unpack merchandise and
label merchandise with security tags


Execute reductions, price changes, transfers and cash register
Utilize established H&M policies and procedures to assist in
loss prevention and safety for the store and partner with store management as

Team Player

Work effectively with team members to ensure the selling floor,
cash point, fitting rooms and stockroom are clean and well maintained per
H&M's store standards
Adhere to H&M values and internal standards policies and
procedures contained in the H&M Employee Handbook

Financial Accountability: None

Minimum Candidate Qualifications:

High School graduate or equivalent preferred
6 months of experience in customer service, retail industry
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage
in repetitive motions, push, pull and carry items (mannequins, clothing, totes,
torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool


Excellent customer service skills
Ability to recognize and execute selling opportunities
Ability and willingness to run a cash register
Good communication and organizational skills
Ability to multitask in a fast-paced environment
Ability to take initiative to complete tasks and solve problems
Ability to meet deadlines
Ability to manage time and prioritize
Must be able to work a flexible work schedule including nights
and weekends
Job Status: Nonexempt, Hourly
(Part-Time or Full-Time)
EEOC Classification: SLS