Sales operations specialist - Casablanca, Dell

Sales operations specialist

12/03/2019 Casablanca Dell


Sales Operations Specialist
Competitive salary
People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the

Sales Operations BU
at Dell, we are looking for a
Sales Operations Specialist to join our team in

We go out of our way to give our customers the help they need. Our Enterprise Technical Support team specializes in our most highly technical and sophisticated products from IT hardware and software to servers, networking, storage and the cloud. Issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution remotely by telephone, e-mail, chat or online.
Key Responsibilities
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Provides pre-sales and/or post-sales operational support
Manages order fulfillment
Researches customer order problems, and delivers solutions working cross-functionally to resolve
Focuses on delivering a positive Internal customer experience
Facilitates product and sales information flow Retail set up sheets and drives sales operations process improvements
Serves as interface for order status and handles order escalation and SKU management
May serve as primary interfaces with other internal functions, based on BU and/or regional requirements
Essential Requirements
Communication skills in English in both written & spoken
Knowledge of Microsoft applications Strong Excel skills
Demonstrated excellent attention to detail.
Strong analytical and problem-solving abilities, ability to troubleshoot independently
Ability to work under pressure, adapt to changes and meet deadlines
Self-motivated and disciplined driven for results, and motivated by impact
Desirable Requirements
2+ years of relevant work experience
Data analysis and presentation skills are a plus
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
If youre keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell